Jen is Ella's mother from the Holly Webb books Lost in the Snow and its sequel Lost in the Storm. When she first brought Ella to Rosebridge Farm, Ella met Fluff. She pleaded Mum to let her have Fluff, but she was firm; they don't want a cat, and Ella is upset. When they come home and Dave, Ella's dad, comes home, Ella tries pleading him to let her have Fluff, but he says no too. Devastated, Ella runs up to her room. When Dad sympathetically sends her down to the kitchen for a talk, Mum apologises to Ella for not letting her have Fluff, and agrees to let her have Fluff.